Custom Furniture Made for Your Space
FREQUENTLY ASKED QUESTIONS
Can I customize a product I see on the website?
Customization may be available depending on the design. Contact us with the product name and the change you need, and our team will confirm the available options.
Can I order furniture in a custom size?
For selected products, yes. Share the required dimensions and your room measurements so our team can review feasibility and provide the relevant quotation.
Can you make furniture from a reference image?
You can share an inspiration image with us. We will review the design, dimensions, materials and construction requirements and advise what can be created.
How do I choose the right fabric or colour?
Our team can help you compare suitable options based on the look you want, intended use and available material choices.
Will the colour look exactly the same as on my screen?
Screen settings and lighting can affect colour appearance. Where possible, review physical material samples or confirmed swatches before finalizing a custom order.
How long will my order take?
Timelines vary by product, customization and delivery location. The estimated lead time should be confirmed before your order is finalized.
Do you deliver?
Free delivery and installation are available according to the business offer. The website must clearly state the eligible service area, product/order conditions and any exclusions before checkout.
What if my furniture arrives damaged?
Contact our support team as soon as possible with your order details and clear photos. We will review the issue according to the applicable delivery, warranty and repair policy.
Can I change or cancel a custom order?
Custom orders may have different change and cancellation conditions once specifications are approved or production begins. Please review the applicable policy before confirming your order.
How can I track my order?
Use the order tracking option if enabled, or contact our support team with your order number for an update.
Still have questions?
Can't find the answer you're looking for? Please chat to our friendly team.
